TERMS AND CONDITIONS OF STARBUCKS CARDS & STARBUCKS REWARDS PROGRAM 

Effective Date: 18 August, 2026 

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE STARBUCKS REWARDS™ PROGRAM OR USING THE STARBUCKS CARDS, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT PARTICIPATE IN THE STARBUCKS REWARDS™ PROGRAM AND DO NOT USE THE STARBUCKS CARDS. 

These Terms of Use apply to your access to, and use of, all or part of any website or mobile application, and participation in, the Starbucks Rewards™ Program which is operated by Viet Idea Food & Beverages Company Limited (“Starbucks”), a licensee of Starbucks Corporation in Vietnam. These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Starbucks for other products and services. Starbucks reserves the right to change, modify and/or eliminate Starbucks Rewards™ Program and/or all or any portion of these Terms of Use or any policy after having completed the announcement to competent authorities in accordance with the applicable laws on loyalty programs, FAQs, or guideline pertaining to Starbucks Rewards™ Program at any time. Any changes or modifications will be effective immediately upon posting and notifying the revisions to https://card.starbucks.vn or mobile application “Starbucks Vietnam” (“Mobile Application”). If you do not agree with such changes, modifications, and/or removals, you have the right to use up any remaining balance in your Starbucks Rewards account (if any) and discontinue your participation in the program. You should review these Terms of Use and applicable policies and FAQs frequently to understand the terms and conditions that apply to Starbucks Rewards™ Program and the Starbucks Cards. 

Please read the Privacy Statement available at http://en.starbucks.vn/about-us/company-information/online-policies/privacy-statement carefully to understand how Starbucks collects, uses and discloses information about customers and how to update or change your personal information and how we communicate with you. 

 

  1. STARBUCKS CARD

The Starbucks Card refers to a physical Starbucks branded plastic card or a Starbucks branded virtual card (or “Digital Card”) that is a reusable gift card that customers can load money onto and only use to make purchases at Starbucks stores in Vietnam. Each Starbucks Card shall be identified by its own card number, security code (CSC) and barcode. The Starbucks Card is valid for use at all Starbucks stores in Vietnam (except for stores located in the international terminals of airports in Vietnam). The Starbucks Card shall be activated when the customer first load funds onto the Card with a minimum value of 100,000 Vietnamese Dong (VND). If you want to give a Starbucks Card as a gift, such Card just needs to be activated. You can used an activated Starbucks Card to make purchases just as you would use cash however the Starbucks Card is non-refundable as well as not exchangeable for cash or credit balance. Normally, you can check your Starbucks Card balance by asking the barista at the any Starbucks store, and at https://card.starbucks.vn or the Mobile Application if you have registered to join the Starbucks Rewards™ program. When the balance gets low, the Starbucks Card can be reloaded for further purchase. For reloading, Starbucks Card can be reloaded in denominations of VND for any amount between VND50,000 and VND5,000,000, provided that VND5,000,000 is the maximum amount a card can hold at any time. You are required to activate/reload the Starbucks Card by cash at a Starbucks store or use online payment function (via credit card/debit card/domestical ATM card) which is provided by our payment service providers, but you can’t use the Starbucks Card to activate/reload another Starbucks Card. 

A non-registered Starbucks Card has a duration of three (03) years as from the last financial transaction by using such non-registered Starbucks Card. Meanwhile, a registered Starbucks Card shall expire on the end date of a three (03) year-period as from the last financial transaction by using such registered Starbucks Card or on the termination date of the Starbucks Rewards™ Program (if any) as notified to the competent authority and announced at the Starbucks stores in Vietnam, at https://card.starbucks.vn  and on the Mobile App, subject to the sooner date. Within the scope of these Terms, the “Financial transaction” shall be one of the following actions: 

  • Activation 
  • Reload 
  • Redemption of Rewards for a registered Starbucks Card 
  • Purchasing transaction 
  • Fund transfer between the registered Starbucks Cards within the same account. 

Upon the expiration of any Starbucks Card, the Starbucks Card balance shall become revenue of Starbucks without any Starbucks’ responsibility for the Starbucks Card holder. 

  1. OVERVIEW OF THE STARBUCKS REWARDS™ PROGRAM AND ENROLLMENT IN THE STARBUCKS REWARDSTM PROGRAM

The Starbucks Rewards™ Program is one of the ways we express our appreciation and gratitude to loyal customers who support our business and purchase Starbucks® products (“Starbucks RewardsTM Program” or the “Program”). Members of the Starbucks Rewards™ Program may earn and accumulate “Stars” through their spending at Starbucks® stores in Vietnam and/or through the Mobile Application. The Stars you accumulate will be used to determine your membership level and redeem benefits offered by Starbucks (“Rewards”). Please refer to Sections 3, 4, and 5 below for details on how to earn Stars, membership level qualification, and the Rewards available for each membership level. 

The Starbucks Rewards™ Program is intended solely for the personal use of Starbucks Rewards™ members. Commercial use is prohibited. This Program is not intended for, nor designed to be used by, any person under 18 years of age. 

You can enroll in Starbucks Rewards™ Program and begin accumulating Stars by visiting https://card.starbucks.vn or downloading and installing the Mobile Application, following prompts to create a Starbucks Rewards™ account. During the registration process, upon your option, may require that you provide the following information: username/login name (to set up your account), password (to set up your account), email address (required in order to receive all eligible Rewards), telephone number (to set up your account), date and month of birth (optional), your preference on receiving the program’s news, promotions, and incentives (optional). When registering for the Program, you will receive a one-time password (OTP) via the Zalo application to verify the phone number used for your Program registration. If you do not use Zalo or are unable to receive the OTP through the Zalo application, the OTP will be sent to your registered phone number via SMS. Please contact us if you do not receive the OTP within 24 hours from the time you register for the Program. 

You can only have one (1) Starbucks Rewards™ account. If you have more than one (1) Starbucks Rewards™ account, you have violated these Terms of Use. Starbucks may, in its sole discretion, suspend, cancel or combine accounts that appear to be duplicative. In the event that your participation in the Starbucks Rewards™ Program is terminated, then all coupons and accumulated Stars in your account shall be void. 

To remain eligible for the benefits of the Starbucks Rewards™ Program, each account must have at least one (1) purchase transaction during each twelve (12)-month period following successful enrollment in the Program (“Account Maintenance Transaction”). 

The Starbucks Card can be registered to your account at any given time. You can register for a maximum of twenty (20) additional activated Starbucks Cards in such account. The balance of a registered Starbucks Card (a transferred Starbucks Card) can be transferred, in whole or in part, to another registered Starbucks Card within one account. If the entire balance of a Starbucks Card has been transferred to another Card, such Starbucks Card will become empty yet remain active for further reloading and use. The invalid Starbucks Card is defined as no Stars earned. The transfer of Starbucks Card balance can only be performed personally by you via our website or on the Mobile Application. 

  1. EARNING STARS

The benefits that are available to you through Starbucks Rewards™ Program are based on your membership level and the number of “Stars” that you earn. There are two (2) types of Stars with different purposes as follows:  

- Membership Stars which shall be used to determine your eligibility for membership level upgrades and to maintain your membership level; and 

- Rewards Redemption Stars which shall be used to redeem and enjoy the Rewards for which you are eligible under the Starbucks Rewards™ Program. 

Notes: 

- All Stars are promotional in nature and have no cash value and cannot be redeemed for cash.  

- Membership Stars cannot be converted into Reward Redemption Stars, and vice versa.  

- No Stars of any kind will be earned for transactions made at Starbucks stores located in the international terminals of airports in Vietnam.  

- Please note that spending on purchases of alcoholic beverages will not earn any Stars of any kind. 

3.1. Stars Earning Principles 

For each eligible transaction/order made at Starbucks stores in Vietnam, through the Mobile Application, or through a Third-Party Application, you will earn a corresponding number of Stars. The following Star earning rules based on the amount you spend shall apply: 

A - For each transaction/order made in-store or through the Mobile Application: 

Transaction type  

Amount spent 

Number of Stars earned 

Membership Star 

Rewards Redemption Stars 

Full payment with Starbucks Cards 

Every forty thousand Vietnamese Dong (VND40,000) 

01 

01 

Payment made using, via e-wallets, through a POS device, payment portal available on the Mobile Application or using a combination of any two (2) or more of the following payment methods: Starbucks Card, cash, e-wallet, POS device, and payment portal 

Every sixty thousand Vietnamese Dong (VND60,000) 

01 

01 

Payment made using vouchers in Voucher Bundle  

Every sixty thousand Vietnamese Dong (VND60,000) 

01 

01 

B - For each transaction/order made through the Third-Party Application: 

Transaction type  

Amount spent 

Number of Stars earned 

Membership Star 

Rewards Redemption Stars 

Transactions via Third-Party Application using any payment methods available on such Third-Party Application. However, transactions paid in cash through a Third-Party Application will not be eligible to earn Stars. 

Every eighty thousand Vietnamese Dong (VND80,000) 

01 

01 

*Notes: 

- Amount spent means the actual amount paid by you for a transaction/order: (i) after deduction of all discounts and/or promotional offers (if any); and (ii) excluding delivery fees, fixed charges, or any other fees imposed by the Third-Party Application (if any). 

- Your spending will be automatically converted into Stars and credited to your Starbucks Rewards™ account as soon as possible within forty-eight (48) hours after the successful completion of the transaction. 

- For in-store transactions at Starbucks stores, your spending may only be converted into Stars and credited to your Starbucks Rewards™ account if you present your Starbucks Card or the relevant QR code displayed on the Mobile Application for scanning by our barista before payment is made, so that the Starbucks Rewards™ account for which Stars are to be credited can be identified in the system. If you do not present your Starbucks Card or the relevant QR code on the Mobile Application before payment is completed, we will be unable to identify your Starbucks Rewards™ account and, therefore, will be unable to award Stars to you. 

- Each Starbucks Rewards™ account can earn Stars only for transactions conducted by the account holder. An account holder cannot use their Starbucks Rewards™ account to earn Stars for transactions made by a third party. Starbucks reserves the right to reject or refuse to award Stars for transactions that are not conducted by the account holder. Stars and Rewards associated with a Starbucks Rewards™ account may not be combined with, or transferred to, another Starbucks Rewards™ account. 

- Stars may be earned and accrued in fractional amounts based on the purchase value paid by you for each transaction, in accordance with these Terms of Use. 

3.2. Exclusions 

Customers cannot earn Stars for the following transactions:  

- Starbucks Card top-up; 

- Starbucks Card activation; 

- e-Gift card purchase; and 

- Voucher Bundle purchase. 

From time to time, we, or others acting with our permission, may offer you special promotions that offer you “Promotional Stars” if you satisfy and accept the applicable terms and conditions for receiving such promotional Stars as may be offered from time to time. 

  1. STARBUCKS REWARDS™ MEMBERSHIP LEVELS

Currently, there are two (2) types of membership levels with different benefits within the Starbucks Rewards™ Program which are Green Level and Gold Level. Details of each level and level upgrade shall be as follows: 

(a) By opening a Starbucks Rewards™ account, you will be automatically enrolled in Starbucks Rewards™ Program at the Green Level.  

(b) With respect to Green Level, within each consecutive twelve (12)-month period commencing from the date of enrollment in the Starbucks Rewards™ Program: 

(i) If you have earned at least one hundred (100) Membership Stars, you will qualify for the Gold Level and, at the same time, one hundred (100) Membership Stars will be deducted from your account. 

(ii) If you have not earned at least one hundred (100) Membership Stars, your entire Membership Star balance will automatically reset to zero (0). In such event, you will remain at the Green Level and may begin earning Membership Stars again for the next twelve (12)-month period. 

(c) With respect to Gold Level, within each consecutive twelve (12)-month period commencing from the date on which you have been upgraded to Gold Level: 

  1. If you have earned at least one hundred (100) Membership Stars, you will continue to maintain your Gold Level status for the next twelve (12)-month period, and any remaining Membership Stars in your account (if any) will automatically be reset to zero (0). 
  1. If you have not earned at least one hundred (100) Membership Stars, your entire Membership Star balance will automatically be reset to zero (0). In such event, you will be downgraded to the Green Level and may begin earning Membership Stars again for the next twelve (12)-month period. 

Once you reach a specific level within Starbucks Rewards™ Program, you will receive the Rewards that are applicable to that level at that time. However, any Rewards that you have earned but not yet redeemed and that have not expired prior to the change in your membership level may continue to be used, subject to the terms and conditions set forth herein.   

To maintain all benefits of the Green Level, you only need to register at least one (1) of your activated Starbucks Card to your account. 

Please note that the Membership Stars accumulated for each membership level under the Starbucks Rewards™ Program are valid for twelve (12) months from the date on which you attain the relevant membership level. You can view or track your Star balance and available Rewards on https://card.starbucks.vn or the Mobile Application. Starbucks reserves the right to change a number of benefit levels and to change the benefits and Rewards associated with each level in its sole discretion at any time. 

  1. MEMBER BENEFITS UNDER THE STARBUCKS REWARDS™ PROGRAM

Depending on the applicable membership level, Rewards may include, without limitation, Star Redemption Reward, Buy One Get One (BOGO) Reward, Birthday Reward, Free-Up-Size Reward, Free-Customization Reward, and such other Rewards as may be offered from time to time. Please note that all Rewards under the Starbucks Rewards™ Program are not applicable to any alcoholic beverages and are not available at stores located in the international terminals of airports in Vietnam. 

When making an in-store purchase, customers may request information from our barista regarding available Rewards, redemption methods, and the use of Reward Redemption Stars. Any information provided by our barista is for information purposes only and is intended to present the options available at the time of the transaction. In all cases, the customer shall make the final decision regarding the use of Reward Redemption Stars, including the number of Reward Redemption Stars to be redeemed and the type of Rewards selected. 

5.1. Rewards applicable to Green Level 

(a) Star Redemption Reward 

The Reward: Green Level members may use their accumulated Reward Redemption Stars to redeem a monetary value that is applied directly as a discount to the purchase amount on their bill (referred to as the “Star Redemption Reward”). The redemption rates are as follows: 

Reward Redemption Stars 

20 

30 

40 

50 

Redemption Value (VND) 

10,000 

15,000 

20,000 

25,000 

Terms & conditions: 

- For in-store transactions, you must present your registered Starbucks Card or the corresponding QR code displayed in your Mobile Application to our barista in order to redeem the Star Redemption Reward. For transactions made through the Mobile Application, you must personally complete the redemption process through the Mobile Application to use the Star Redemption Reward. 

- The Star Redemption Reward may be used in conjunction with other promotions or offers, unless the applicable promotion or offer expressly states that it cannot be combined with the Star Redemption Reward. 

- The Redemption Value will be deducted directly from the amount payable after all other discounts and promotions (if any) have been applied. 

- If the amount payable is less than the Redemption Value used by the customer, the unused portion of the Redemption Value shall be forfeited and will not be refunded, credited, or otherwise compensated in any form. 

- Only one (1) Redemption Value (VND 10,000, VND 15,000, VND 20,000, or VND 25,000) may be applied to each bill/transaction. 

- Upon the expiration of each consecutive twelve (12)-month period commencing from the date of your enrollment in the Starbucks Rewards™ Program (the “Membership Period”), any accumulated and unused Reward Redemption Stars in your account will automatically be converted into one or more promotional vouchers (referred to as the “Redemption Coupons”), with each Redemption Coupon having a default Redemption Value of VND 10,000. If your accumulated and unused Reward Redemption Stars are fewer than twenty (20), such Reward Redemption Stars will automatically be reset to zero (0). Any Redemption Coupons (if applicable) will automatically be credited to your account within forty-eight (48) hours following the end of the Membership Period. Redemption Coupons shall expire one (1) month after the date they are credited to your account. 

Illustrative examples: 

- Example 1: A Green Level customer makes a purchase with a total transaction value of VND 150,000 and is eligible for a 20% discount promotion. The amount payable after the discount is VND 120,000. The customer has previously accumulated 22 Reward Redemption Stars. In this case, the customer may choose to redeem 20 Reward Redemption Stars for a discount of VND 10,000 on the bill. The customer will therefore pay VND 110,000. 

- Example 2: A Green Level customer makes a purchase with a total transaction value of VND 150,000. The customer has previously accumulated 57 Reward Redemption Stars. In this case, the customer may choose either (i) to redeem 20 Reward Redemption Stars for a discount of VND 10,000, or (ii) to redeem 30 Reward Redemption Stars for a discount of VND 15,000. The customer CANNOT redeem all 50 Reward Redemption Stars to receive a VND 25,000 discount on the same bill. 

- Example 3: A Green Level customer has accumulated 42 unused Reward Redemption Stars. On the anniversary date of the customer's enrollment, the customer will automatically receive 2 Redemption Coupons, each with a Redemption Value of VND 10,000, credited to the customer's account, and the customer's Reward Redemption Star balance will automatically be reset to zero (0). 

(b) BOGO Reward 

The Reward: Upon accumulating your first five (5) Reward Redemption Stars, you will be entitled to one (1) “buy-one-get-one reward that if you purchase any handcrafted beverage, you will receive one (1) complimentary beverage of equal or lower price, excluding alcoholic beverages and ready-to-drink bottled beverages (the “BOGO Reward Coupon”). 

Terms & conditions: Your BOGO Reward Coupon will be automatically added to your account within approximately forty-eight (48) hours upon earning your first five (5) Reward Redemption Stars. The BOGO Reward Coupon shall expire after one (1) month after the date that such Coupon is loaded onto your account. The BOGO Reward Coupon can be applicable to both in-store transactions and transactions through the Mobile Application. You must present your registered physical Starbucks Card or relevant QR code on the Mobile Application to our barista at a Starbucks store or proceed on the Mobile Application in order to redeem your BOGO Reward Coupon. 

(c) Free-Up-Size Reward 

The Reward: Every Wednesday, you will receive one (1) “free up-size reward, applicable to the purchase of one (1) handcrafted beverage in tall or grande size, excluding ready-to-drink bottled beverages and alcoholic beverages (the “Free-Up-Size Reward Coupon”). 

Terms & conditions: Your Free Up-size Reward Coupon will be automatically added to your account by 00:00 am every Wednesday. The Free Up-size Reward Coupon shall expire at 23:59 pm on the same day. The Free-Up-Size Reward Coupon can be applicable to both in-store transactions and transactions through the Mobile Application, and cannot be applicable to ready-to-drink bottled beverages. You must present your registered physical Starbucks Card or relevant QR code on Mobile Application to the barista at a Starbucks store or proceed on the Mobile Application in order to redeem your Free-Up-Size Reward Coupon. 

5.2. Rewards applicable to Gold Level 

(a) Star Redemption Reward 

The Reward: Gold Level members may use their accumulated Reward Redemption Stars to redeem a monetary value that is applied directly as a discount to the purchase amount on their bill (referred to as the “Star Redemption Reward”). The redemption rates are as follows: 

Reward Redemption Star 

10 

20 

30 

40 

50 

Redemption Value (VND) or Free Drink 

20,000 

50,000 

01 Grande-size Free Drink* 

 

120,000** 

(applicable to transactions with a bill value of VND 300,000 or more) 

150,000** 

(applicable to transactions with a bill value of VND 300,000 or more) 

Terms & conditions: 

- For in-store transactions, you must present your registered Starbucks Card or the corresponding QR code displayed in your Mobile Application to our barista in order to redeem the Star Redemption Reward. For transactions made through the Mobile Application, you must personally complete the redemption process through the Mobile Application to use the Star Redemption Reward. 

- The Star Redemption Reward may be used in conjunction with other promotions or offers, unless the applicable promotion or offer expressly states that it cannot be combined with the Star Redemption Reward. 

- The Redemption Value will be deducted directly from the amount payable after all other discounts and promotions (if any) have been applied. 

- If the amount payable is less than the Redemption Value used by the customer, the unused portion of the Redemption Value shall be forfeited and will not be refunded, credited, or otherwise compensated in any form. 

- Only one (1) Redemption Value (VND 20,000, VND 50,000, VND 120,000, or VND 150,000) may be applied to each bill/transaction. 

- * For Free Drink benefit, with respect to the same bill/transaction: 

□ the Free Drink benefit (if any) shall be applied first; 

□ there shall be no limit on the number of Free Drinks that may be applied; and 

□ the Free Drink benefit can be used together with one (1) Redemption Value deduction only (VND 20,000, VND 50,000, VND 120,000, or VND 150,000). 

- ** For the Redemption Value of VND 120,000 and VND 150,000, customers can only redeem such benefits for transactions with a minimum bill value of VND 300,000. 

- Upon the expiration of each consecutive twelve (12)-month period commencing from the date on which the customer has been upgraded to Gold Level (the “Membership Period”), any accumulated and unused Reward Redemption Stars in your account will automatically be converted into one or more promotional vouchers (referred to as the “Redemption Coupons”), with each Redemption Coupon having a Redemption Value of VND 20,000. If your accumulated and unused Reward Redemption Stars are fewer than ten (10), such Reward Redemption Stars will automatically be reset to zero (0). Any Redemption Coupons (if applicable) will automatically be credited to your account within forty-eight (48) hours following the end of the Membership Period. Redemption Coupons shall expire one (1) month after the date they are credited to your account. 

Illustrative examples: 

- Example 1: A Gold Level customer makes a purchase with a total transaction value of VND 150,000, and the purchase does not include any Grande-size beverage. A 20% discount promotion is applied, reducing the bill value to VND 120,000. The customer has previously accumulated 30 Reward Redemption Stars. In this case, the customer may choose to either (i) redeem 10 Reward Redemption Stars for a VND 20,000 discount on the bill, or (ii) redeem 20 Reward Redemption Stars for a VND 50,000 discount on the bill. The customer cannot redeem all 30 Reward Redemption Stars to enjoy a total discount of VND 70,000 on the same bill. 

- Example 2: A Gold Level customer makes a purchase with a total transaction value of VND 200,000, and the purchase does not include any Grande-size beverage. The customer has previously accumulated 42 Reward Redemption Stars. In this case, the customer may only choose to either (i) redeem 10 Reward Redemption Stars for a VND 20,000 discount on the bill, or (ii) redeem 20 Reward Redemption Stars for a VND 50,000 discount on the bill. The customer cannot redeem 40 Reward Redemption Stars for a VND 120,000 discount because the bill does not satisfy the minimum transaction value requirement of VND 300,000. 

- Example 3: A Gold Level customer makes a purchase with a total bill value of VND 400,000, including two (2) Grande-size beverages priced at VND 92,000 each. The customer has previously accumulated 105 Reward Redemption Stars. In this case, the customer may choose to redeem 60 Reward Redemption Stars for two (2) Free Drinks and, at the same time, redeem up to an additional 20 Reward Redemption Stars for a further VND 50,000 discount on the bill. 

- Example 4: A Gold Level customer has accumulated 42 Reward Redemption Stars that have not yet been used. On the anniversary date of the customer's Gold Level status, four (4) Redemption Coupons, each with a Redemption Value of VND 20,000, will automatically be credited to the customer's account, and the customer's Reward Redemption Star balance will be reset to zero. 

(b) Birthday Reward.  

The Reward: You will receive one (1) complimentary slice of cake in the month of your birthday (the Birđay Reward Coupon): 

Terms and conditions: The complimentary Birthday Reward Coupon will be automatically added to your account (i) on the first day of your birthday month (ii) within forty-eight (48) hours from the completion of your Account Maintenance Transaction, whichever comes later. The offer for the Birthday Reward Coupon shall expire after thirty (30) days from the date that such Coupon is loaded into your account. You will receive only one (1) Birthday Reward Coupon regardless of the number of registered Starbucks Cards you may have. The complimentary Birthday Reward may be redeemed at Starbucks stores or via the Mobile Application. You must present your relevant registered Starbucks Card or QR code on the Mobile Application to the barista at a Starbucks store in order to redeem your Birthday Reward Coupon.  

(c) BOGO Reward 

The Reward: Upon upgrading from Green Level to Gold Level, you will be entitled to one (1) “buy-one-get-one reward that if you purchase any handcrafted beverage, you will receive one (1) complimentary beverage of equal or lower price, excluding alcoholic beverages and ready-to-drink bottled beverages (the “BOGO Reward Coupon”). 

Terms & conditions: Your BOGO Reward Coupon will be automatically added to your account within approximately forty-eight (48) hours upon your upgrading to Gold Level. The BOGO Reward Coupon shall expire after one (1) month from the date that such Coupon is loaded onto your account. The BOGO Reward Coupon can be applicable to both in-store transactions and transactions through the Mobile Application, and cannot be applicable to ready-to-drink bottled beverages. You must present your registered physical Starbucks Card or relevant QR code on the Mobile Application to our barista at a Starbucks store or proceed on the Mobile Application in order to redeem your BOGO Reward Coupon. 

(d) Free-Up-Size Reward 

The Reward: Every Wednesday, you will receive one (1) “free up-size reward, applicable to the purchase of one (1) handcrafted beverage in tall or grande size, excluding ready-to-drink bottled beverages and alcoholic beverages (the “Free-Up-Size Reward Coupon”). 

Terms & conditions: Your Free Up-size Reward Coupon will be automatically added to your account by 00:00 am every Wednesday. The Free Up-size Reward Coupon shall expire at 23:59 pm on the same day. The Free-Up-Size Reward Coupon can be applicable to both in-store transactions and transactions through the Mobile Application, and cannot be applicable to ready-to-drink bottled beverages. You must present your registered physical Starbucks Card or relevant QR code on Mobile Application to the barista at a Starbucks store or proceed on the Mobile Application in order to redeem your Free-Up-Size Reward Coupon. 

(e) Free-Customization Reward 

The Reward: Every Wednesday, you will receive one (1) “free-customization reward, excluding ready-to-drink bottled beverages and alcoholic beverages (the “Free-Customization Reward Coupon”). 

Terms & conditions: Your Free-Customization Reward Coupon will be automatically added to your account by 00:00 am every Wednesday. The Free-Customization Reward Coupon shall expire at 23:59 pm on the same day. Each Free-Customization Reward coupon can be redeemed for one (1) time and one (1) type of customization only, for example adding one (1) shot of expresso, or adding one (1) scoop of matcha powder, or adding one (1) pump of syrup, or replacing milk, etc. The Free-Customization Reward Coupon can be applicable to both in-store transactions and transactions through Mobile Application. You must present your registered physical Starbucks Card or relevant QR code on Mobile Application to the barista at a Starbucks store or proceed on the Mobile Application in order to redeem your Free-Customization Reward Coupon. 

(f) Other Rewards 

Starbucks may send you additional special offer(s) and/or invitation(s) to participate in event(s) held by or for Starbucks by email or physical mail. You must opt-in to receive promotional, advertising and marketing offers from Starbucks and may be required to provide a valid email, telephone and physical address in order to receive your special offers and invitations. Special offers and invitations may be customized based on purchase behaviors and preferences. Special offers may include periodic discounts on food, drinks and merchandise. Special offers may have certain restrictions including expiration dates and short time-limited redemption periods. Special offers are personal to you and cannot be shared, copied or transferred. You may be required to present your relevant registered Starbucks Card or barcode on Mobile Application in order to redeem special offers. Read each offer carefully for specific details, expiration dates, limitations and restrictions when such offer is loaded onto your account. 

You are responsible for updating your Starbucks Rewards™ account and ensuring all information you provide in your account is accurate and up to date at all times, including your email and mailing addresses at https://card.starbucks.vn. If any information you provide is not accurate or up to date, you may not receive special offer(s) and/or invitation(s). You can view and track your available offer(s) and/or invitation(s) on https://card.starbucks.vn or on the Mobile Application. 

  1. KEY FEATURES OF THE MOBILE APPLICATION

6.1 “Order & Pickup Now” on Mobile Application 

The Order & Pickup Now feature shall be applicable only to stores available on the Mobile Application from time to time. This  Order & Pickup Now feature allows you to place an order and pay before reaching the selected Starbucks store to receive your order. By using this feature, you can send and ask a barista for your freshly made order at the pickup area at estimated pick-up time without waiting in line nor additional service fee for this feature. This feature is only integrated into the Mobile Application and applied for member(s) of Starbucks Rewards™ Program. You are requested to turn on your location services and ensure the most recent update for the Mobile Application for discovering this feature. 

The  Order & Pickup Now feature is currently available via the Mobile Application for your use by the following simple steps: 

  1. Open the latest version of the Mobile Application and log into your account 
  1. Click on the "Order" option from the menu: Your location services on your devices are requested to turn on for starting to use this feature. 
  1. Click on “Order & Pickup Now”. 
  1. Select the store for pick up: Menu items will also be updated based on availability after the Starbucks store is selected. 
  1. Select food and beverage items to order: Just as in our stores, food and beverages are customizable, including numerous options to modify size, number of espresso shots, dairy selections and more. You should review information of each item and select “Add to Cart” for confirmation. 
  1. Click on the shopping cart to review your order and the preparation time:  

- The Mobile Application will show the “Preparation time” of your order so that you can come to the store and receive your order.  

- You can select “Use Voucher” to use your available coupons, “Redeem Reward” to redeem your Reward Redemption Stars or directly enter any available promo codes that you have for payment.  

Details information of your orders estimated preparation time, pick-up store and total amount for your payment will be displayed for your review and confirmation. 

  1. Proceed with payment and finish your order by clicking on “Checkout & Pay”: You can choose to pay via different methods including Starbucks Cards registered into your Starbucks Rewards account, credit/debit cards, e-wallets or payment portal provided by our partners. A pop-up notification with eReceipt for your order and estimated preparation time will be shown. You can also check such information and at Transaction History. 
  1. Proceed to the selected Starbucks store to pick up your food and beverages: Orders are immediately sent to the selected Starbucks store where baristas will begin preparing the items. When baristas have finished your order, you will receive a push notification provided via the Mobile Application for picking up. Please show your order details directly on your Mobile Application to our barista to collect your order. 

Notes: 

- The Order & Pickup Now feature is only applicable to the registered Starbucks Rewards™ account holder. Therefore, when collecting your order placed through the  Order & Pickup Now feature, you are required to show your order details directly on your Mobile Application to our barista for verification and collection. Any alternative methods of displaying order information that are not shown directly on the customer’s Mobile Application (including but not limited to screenshots of the order details or the Transaction History, etc.) will not be accepted. We regret to inform you that Starbucks reserves the right to refuse the release of your order if you are unable to show your order information directly on your Mobile Application. 

- The Mobile Application will default to select the closest available Starbucks store within fifty (50) kilometers to your current location, as well as displaying the current menu availability and estimated pick-up time for your order from that store. You can change stores by tapping the map or using the "Select another store" button in the Mobile Application. Once your order is submitted, you cannot change the pickup store. You can only place an order once the selected Starbucks store is open and up to thirty (30) minutes before such Starbucks store is closed. 

- Almost all of your favorite Starbucks beverages and food are available through the  Order & Pickup Now except for alcoholic beverage, ready to drink and whole beans. The menu for your selection will list all available offerings at the same price at the selected Starbucks store. With a few taps on your device, you can customize your favorite beverages and choose to have food items served warmly, just as you can with in-store orders. 

- When you place your order, you will be given an estimated preparation time without any option for you to change or specify such time. Times will vary depending on a variety of factors including the Starbucks store’s availability, a number of items ordered and time of day. 

- The payment for your order via the  Order & Pickup Now feature can be completed via a registered Starbucks Card through the Mobile Application, credit/debit cards, e-wallets or payment portal provided by our partners. If you pay by a registered Starbucks Card, your prepaid amount on such registered Starbucks Card will be deducted for such order transaction by our system. Starbucks also has its own security standards for these deduction transactions to ensure the security and safety information. In the event of an unexpected transaction occurred, please contact our Starbucks Rewards™ Customer Care Center so that we can assist promptly. 

- After placing an order through the  Order & Pickup Now feature, it is immediately sent to the selected Starbucks store and our barista will begin preparing the order. You cannot change the selected Starbucks store, modify or cancel the order, return the order items, request for refund in any circumstances, or place any other order at a time. 

- Please ensure notifications are allowed under settings in the Mobile Application and your device in order to receive push notification when your order is ready for pick up at selected Starbucks store within the estimated pick-up time. You acknowledge that Starbucks cannot maintain the quality of the ordered items as you wish in the event that you pick up later than the estimated preparation time despite of receiving the push notification and agree not to hold Starbucks harmless from any liability in this event. However, to the possible extent, we always try to bring the best quality products to you. 

- You can also earn Stars for the purchases made through the Schedule An Order feature. 

You can contact our Starbucks Rewards™ Customer Care Center according to information at the below if you have any problem during using the  Order & Pickup Now feature. 

6.2 “Schedule An Order” on Mobile Application 

The “Schedule An Order” feature shall be applicable only to stores available on the Mobile Application from time to time. This Schedule An Order feature allows you to place an order and pay ahead before reaching the selected Starbucks store to receive your order. By using this feature, you can send and ask a barista for your freshly made order at the pickup area at estimated pick-up time without waiting in line nor additional service fee for this feature. This feature is only integrated into the Mobile Application and applied for member(s) of Starbucks Rewards™ Program. You are requested to turn on your location services and ensure the most recent update for the Mobile Application for discovering this feature. 

The Schedule An Order feature is currently available via the Mobile Application for your use by the following simple steps: 

  1. Open the latest version of the Mobile Application and log into your account 
  1. Click on the "Order" option from the menu: Your location services on your devices are requested to turn on for starting to use this feature. 
  1. Click on the “Schedule An Order”. 
  1. Select the store for pick up: Menu items will also be updated based on availability after the Starbucks store is selected. 
  1. Select food and beverage items to order: Just as in our stores, food and beverages are customizable, including numerous options to modify size, number of espresso shots, dairy selections and more. You should review information of each item and select “Add to Cart” for confirmation. 
  1. Click on the shopping cart to review your order and select a pick-up time:  

- You can select “Schedule For Later” to select your appropriate pick-up time. 

- You can select “Use Voucher” to use your available coupons, “Redeem Reward” to redeem your Reward Redemption Stars or directly enter any available promo codes that you have for payment.  

Details information of your orders estimated pick-up time, pick-up store and total amount for your payment will be displayed for your review and confirmation. 

  1. Proceed with the payment and finish your order by clicking on “Checkout & Pay”: You can choose to pay via different methods including Starbucks Cards registered into your Starbucks Rewards account, credit/debit cards, e-wallets or payment portal provided by our partners. A pop-up notification with eReceipt for your order and a count down of estimated pick-up time will be shown. You can also check such information and at transaction history. 
  1. Proceed to the selected Starbucks store to pick up your food and beverages: Orders are immediately sent to the selected Starbucks store where baristas will begin preparing the items. When baristas have finished your order, you will receive a push notification provided via the Mobile Application for picking up within the estimated pick-up time and enjoy your food/drink. Please show your order details directly on your Mobile Application to our barista to collect your order. 

Notes: 

- The Schedule An Order feature is only applicable to the registered Starbucks Rewards™ account holder. Therefore, when collecting your order placed through the Schedule An Order feature, you are required to show your order details directly on your Mobile Application to our barista for verification and collection. Any alternative methods of displaying order information that are not shown directly on the customer’s Mobile Application (including but not limited to screenshots of the order details or the Transaction History, etc.) will not be accepted. We regret to inform you that Starbucks reserves the right to refuse the release of your order if you are unable to show your order information directly on your Mobile Application. 

- The Mobile Application will default from selecting the closest available Starbucks store within fifty (50) kilometers to your current location, as well as display the current menu availability and estimated pick-up time for your order from that store. You can change stores by tapping the map or using the "Pickup at" button in the app. Once your order is submitted, you cannot change the pickup store. You can only place an order once the selected Starbucks store is open and up to thirty (30) minutes before such Starbucks store is closed. 

- Almost all of your favorite Starbucks beverages and food are available through the Schedule An Order except for alcoholic beverage, ready to drink and whole beans. The menu for your selection will list all available offerings at the same price at the selected Starbucks store. With a few taps on your device, you can customize your favorite beverages and choose to have food items served warm, just as you can with in-store orders. 

- When you place your order, you will be given an estimated pick-up time without any option for you to change or specify such time. Times will vary depending on a variety of factors including the Starbucks store availability, a number of items ordered and time of day. You can go to the selected Starbucks store within the approximate pick-up time. 

- The payment for your order via the Schedule An Order feature can be completed via a registered Starbucks Card through the Mobile Application, credit/debit cards, e-wallets or payment portal provided by our partners. If you pay by a registered Starbucks Card, your prepaid amount on such registered Starbucks Card will be deducted for such order transaction by our system. Starbucks also has its own security standards for these deduction transactions to ensure the security and safety information. In the event of an unexpected transaction occurred, please contact our Starbucks Rewards™ Customer Care Center so that we can assist promptly. 

- After placing an order through the Schedule An Order feature, it is immediately sent to the selected Starbucks store and our baristas will begin preparing the order. You cannot change the selected Starbucks store, modify or cancel the order, return the order items, request for refund in any circumstances, or place any other order at a time. 

- Please ensure notifications are allowed under settings in the Mobile Application and your device in order to receive push notification when your order is ready for pick up at selected Starbucks store within the estimated pick-up time. You acknowledge that Starbucks cannot maintain the quality of the ordered items as you wish in the event that you pick up later than the estimated pick-up time despite of receiving the push notification and agree not to hold Starbucks harmless from any liability in this event. However, to the possible extent, we always try to bring the best quality products to you. 

- You can also earn Stars for the purchases made through the Schedule An Order feature. 

You can contact our Starbucks Rewards™ Customer Care Center according to information at the below if you have any problem during using the Schedule An Order feature. 

6.3. “Starbucks® Delivers” feature on Mobile Application 

“Starbucks® Delivers” feature on Mobile Application allows you to place an order and pay ahead for your purchase and the respective delivery fee, and to receive the ordered items by yourself or a person designated by you with contact details (collectively, “Recipient”) for our delivery at a address designated (or shared with us via your device) by you, without having to pick up your ordered items at the Starbucks store’s delivery area. With this Starbucks® Delivers feature, you can order ten (10) food/beverage items in maximum per order. You can also place an order with your family members or friends using the group order function “Group Order” by initiating a Group Order and share them with the link or QR code to join your Group Order. By following the link or scanning the QR code, members of the Group Order will be directed to the Mobile Application or our website version to add their food/drinks like a normal individual order. Person initiating the Group Order will act as a host (“Host”) who can proceed with payment and complete the Group Order like a normal individual order after all members of the Group Order have added their food/drinks. 

Your order will be sent to the barista at the nearest Starbucks store (within a radius of three (3) kilometers from the requested delivery location) based on the information on the Mobile Application system, or based on your selection, if any, among those Starbucks stores suggested by the Mobile Application system (within a radius of three (3) kilometers from the requested delivery location) from the delivery address, and we will designate a delivery service provider (a “Delivery Person”) to deliver the paid order to the Recipient. 

This Starbucks® Delivers feature is integrated into Mobile Application only and applicable to Starbucks Rewards™ Program member(s). You are required to enable location services on your device and make sure the Mobile Application is up to date to utilize this new feature. 

This Starbucks® Delivers feature is available via Mobile Application for your use by the following simple steps: 

  1. Open the latest version of the Mobile Application and log in to your account. 
  1. Click on the “Order” option from the menu. 
  1. Click on “Starbucks® Delivers”. 
  1. Share your location or select delivery address and Receipt information: The Mobile Application will automatically search, suggest and select the most appropriate stores among the nearest stores within a radius of three (3) kilometers of the delivery address you have shared or selected. However, you can select another store that is more suitable for you among the qualified stores suggested by the Mobile Application. 
  1. Select food and beverage items to order: Just as in our stores, food and beverages are customizable, including multiple options to modify size, number of espresso shots, dairy selections and more. Menu of foods and beverages will be updated based on availability at the Starbucks store selected in step (4) above. You should review information of each items and select “Add to cart” for confirmation. 
  1. Click on the shopping cart to review your order: You can select “Use Voucher” to use your available coupons, “Redeem Reward” to redeem your Reward Redemption Stars or directly enter any available promo codes that you have for payment. You can use the coupon that has been added into your account or directly enter any promo codes we give you for payment. Details of your order, your delivery address, phone number and your total payment amount (including delivery fee) will be displayed for your review and confirmation. Please note that in the event you use this Starbucks® Delivers feature only for the receipt of Birthday Reward in one (1) order, you are still required to confirm the displayed delivery fee before proceeding the payment in step (7) right below. In case of placing a Group Order, members of the Group Order can review the details, but only the Host can confirm the Group Order by clicking “Checkout & Pay”. 
  1. Proceed the payment and finish your order by clicking “Checkout & Pay”: You can choose to pay via different methods including Starbucks Cards registered into your Starbucks Rewards account, credit/debit cards, e-wallets or payment portal provided by our partners. In case of Group Order, the Host will be able to proceed with payment like a normal order placed via the SBD feature. Sharing of the Group Order value per capita or per order placed by each member will be done directly between the Host and the members elsewhere not via the Mobile Application. A pop-up notification with eReceipt for your order will be displayed on the homepage with updates of your order status and estimated delivery time range to the Recipient. You can also check this information at Transaction History. In case of Group Order, this information will only be available in the Host’s account'. 
  1. Receive food and beverage items at your selected address: The order is immediately sent to the selected Starbucks store for the barista to prepare the foods and beverages. The Delivery Person will come to the store to pick up the ordered items and deliver the same to the Recipient. You can track the Delivery Person's movement through Mobile Application. Notwithstanding being notified of the estimated delivery time range to the Recipient as displayed on Mobile Application, you agree that, in practice, such delivery time is for reference only and may be reasonably changed depending on a number of factors, including but not limited to, the availability of the Starbucks store in question, number of ordered foods and beverages, ordering moment, traffic conditions of the delivery route, weather, restrictions on access to the delivery area. 

Notes: 

- Initially, among the suggested qualified stores, the Mobile Application will default to the closest available Starbucks store within a radius of three (3) kilometers as from your selected delivery location, and display the available menu of such store for your selection and estimated delivery time. You can change the store default selected by the Mobile Application to other qualified stores that the Mobile Application located and suggested to you. You can only place an order once the selected Starbucks store is open and up to thirty (30) minutes before such store is closed. 

- Almost all of your favorite Starbucks beverages and foods are available through the Starbucks® Delivers feature except for any type of alcoholic beverages, ready-to-drink, merchandise and whole coffee beans. The menu for your selection will list all available foods and beverages at the selected Starbucks store. Price shall be clearly displayed when you click on each item in the Mobile Application; however, price of products ordered through the Starbucks® Delivers may be different from that of the same item purchased directly at the same store. With a few taps on your device, you can customize your favorite beverages and choose to have ordered items warmed, just as you could ask with in-store orders. Please note that the food that has been heated at your request may be cooled during transportation, depending on the distance, traffic conditions, weather, and other factors, and therefore you acknowledge and agree that we do not take any responsibility for such food being cold. 

- Delivery fee will be applied to each order placed through the SBD feature. Please note that the delivery fee may vary depending on the delivery time and the delivery distance to the Recipient, and will be clearly displayed (along with other order details) for your review and confirmation, and proceeding with the payment. Payment for your order via the Starbucks® Delivers feature can be completed through Mobile Application with a registered Starbucks Card, credit/debit cards, or e-wallets provided by our partners. If you pay by a registered Starbucks Card, your prepaid amount on such registered Starbucks Card will be deducted by our system for your processed purchase transaction. Starbucks also has its own security standards for these deduction transactions to ensure that the information is secure and safe. In the event of an unexpected transaction, please contact our Starbucks Rewards™ Customer Care Center so that we can assist you in a timely manner. 

- Once a Delivery Person has confirmed his/her acceptance of the delivery of items under your order to the Recipient and you have completed the step of payment via the Starbucks® Delivers feature, you will receive a notification (eNotification) confirming your order, and the order will be immediately sent to the Starbucks store default selected by the Mobile Application for baristas to prepare the items under the order. You cannot change the default selected Starbucks store, modify or cancel your order, return your ordered beverages and foods, or request a refund for an order which has been confirmed and paid for, except in the event that the ordered items have not been delivered or have been damaged, broken, spilled or deformed, so that they are no longer usable due to either our or the Delivery Person’s fault. Furthermore, at a moment, you can place only one (1) Starbucks® Delivers order, i.e. you can place one (1) subsequent Starbucks® Delivers order after the confirmation of successful delivery of your previous Starbucks® Delivers order. However, you can place at the same time an unlimited number of “Schedule An Order” orders in addition to one (1) Starbucks® Delivers order. 

- Upon your receipt of ordered items from the Delivery Person, you shall check the items delivered under the respective order. In the event that the ordered items delivered to the Recipient by the Delivery Person in a damaged, broken, spilled, or dented condition, so that they are unusable, and accordingly, you want to refuse to accept them, or the quantity is incorrect , please take a photo at the time of delivery as evidence of the items delivered by the Delivery Person, and contact our Starbucks Rewards™ Customer Care Center within twenty-four (24) working hours upon your receipt from the Delivery Person ("Claim Period") to submit your claim, evidence and request for our consideration and processing in accordance with these Terms of Use, and we reserve the right to exchange or refund at our sole discretion for the items you refuse to receive or lacked item based on our review and acceptance of the evidence provided by you. Please note that, for your order that the Delivery Person has confirmed the successful delivery and the Claiming Period has expired, you will no longer be able to claim for any issues as mentioned above in this paragraph. 

- In the event that the Recipient can not receive the ordered items or the Delivery Person cannot deliver the ordered items because of your fault, including but not limited to, your providing the wrong address, sharing the wrong location, providing the wrong Recipient’s  information and/or the Delivery Person is unable to contact the Recipient after three (3) calls, with five (5)-minute intervals between each call  through the phone number provided by you, or the like, the order status is still recorded on the Mobile Application as completed/ successfully delivered, and in this case we do not take any responsibility for you. However, in such case, you may contact our Starbucks Rewards™ Customer Care Center so that we can support and process your request for such order at our sole discretion as we deem reasonable and in accordance with these Terms of Use. 

- The calculation and accumulation of your Stars shall be based on the total value of your SBD order (including delivery fee). Please note that, for Group Order, the accumulation of Stars will be calculated only for the Starbucks Rewards account of the Host. 

You can contact our Starbucks Rewards™ Customer Care Center according to the information herein below if you have any problem during your use of the SBD feature. 

6.4. Linking your Starbucks Rewards™ account with Grab Account 

You can make purchases from Starbucks stores available on the Grab mobile application (“Grab App”) and choose to link your Starbucks Rewards™ account with the account on such Grab App (“Grab Account”) by using the account linking feature available on the Grab App ("Linking Feature") for the purpose of earning Stars under this Starbucks Rewards™ Program based on your spending for each order paid fully. Please note that you are not eligible to earn Stars under the Starbucks Rewards™ Program or enjoy other benefits (if any) for any purchases from Starbucks stores via the Grab App and paid by cash. 

In order to link your Starbucks Rewards™ account with Grab Account, you need to take the following steps on the Grab App: 

  1. Open the latest version of the Grab App and log in to Grab Account. 
  1. Select food and beverage items to order: Go to “Food” on Grab App, then you can search for Starbucks stores in the “Search” bar, and select the Starbucks store from which you want to order items. Just as in our stores, foods and beverages are customizable, including multiple options to modify size, number of espresso cups, milk and other options. Foods and beverages will be updated based on availability at the selected Starbucks store. You can review information for each item and select "Add to basket" for confirmation. 
  1. Review the order: After selecting the items, click on the “Basket” item to go to the Basket page of the Grab App. On the Basket page, the details of your order, such as delivery address, delivery phone number and total amount of payment (including shipping fee) will be displayed for your review and confirm. 
  1. Link the account: Also on this “Basket” page, you can choose to link your Starbucks Rewards™ account with Grab Account for the purpose of earning Stars under the Starbucks Rewards™ Program by clicking “Membership”, then clicking on the “Add Account” option. 

Here, the Starbucks website will be displayed inside the Grab App (in-app browser). This Starbucks website will display this Terms of Use and the Privacy Policy of Starbucks for your review and acceptance. In case of not accepting this Terms of Use and the Privacy Policy of Starbucks, you will be unable to link your Starbucks Rewards™ account with Grab Account. If you are already a member of the Starbucks Rewards™ Program, please click “Yes”, and then provide the information of your Starbucks Rewards™ account and link the two accounts.  

Once after you have logged in/registered your Starbucks Rewards™ account, the linking of your Starbucks Rewards™ account and Grab Account has been successful, and you will be automatically redirected to the “Basket” page of the Grab App, so that you can proceed the payment and track your order in accordance with the Grab App. 

You only have to go through only one (01) time the steps of the Linking Feature to link your Starbucks Rewards™ account with Grab Account, i.e. you do not have to repeat such steps for your following orders after successfully linking your Starbucks Rewards™ account and Grab Account. 

  1. Notice of the number of Stars accumulated for each order: For each order paid fully by you (except for cash orders), the value thereof will automatically calculated and Stars accumulated into your Starbucks Rewards™ account, and you will be redirected to the Order tracking page of the Grab App. On this page, you will be noticed whether or not you have earned Stars from the value of order you have just made payment for. In case of earning Stars, once the order has been completed (meaning you have received the ordered items), you will receive the following notice: “You’ve earned Stars for this order”. To check your Stars balance, click on the icon “(i)” right next to the notice, then click “Go to Starbucks Vietnam app” to be redirected to the Mobile Application. 
  1. Remove the accounts linking: You can remove the linking between your Starbucks Rewards™ account and Grab Account at any time by selecting “Remove account” in the settings of the Grab App (clicking on the gear icon in the upper right corner of the screen). 

6.5. “Voucher Bundle” features on the Mobile Application 

The “Voucher Bundle” feature on the Mobile Application allows you to purchase (one or some) Voucher Bundle which comprises various vouchers via the Mobile Application. By using this feature, you will obtain vouchers to buy items from Starbucks stores at prices lower than their actual value (original price). You can choose to purchase Voucher Bundle for personal use and/or as gift to others, provided that such receivers must be or register to be a member of the Starbucks Rewards program in Vietnam in order to use the Voucher Bundle under this Terms of Use. Please note that vouchers of the Voucher Bundle will not be applied to any type of alcoholic beverages. 

Purchase/order paid by vouchers in a Voucher Bundle is eligible for earning Stars in accordance with the Starbucks Rewards program as described in Section “Earning Stars” above. However, the spent for purchasing Voucher Bundle on the Mobile Application is not eligible for earning Stars in any manner. 

This feature is integrated into the Mobile Application and only applicable to member(s) of the Starbucks Rewards program. Please ensure to use the latest version of the Mobile Application in order to utilize this feature. 

This Voucher Bundle feature is [available] via Mobile Application for your use by the following simple steps: 

  1. Open the latest version of the Mobile Application and log in to your account. If you are not a member of the Starbucks Rewards™ Program, please register then log in to your account. 
  1. Click on the “Shop” option from the menu. 
  1. Click on “Starbucks Voucher Bundle”. 
  1. Choose the Voucher Bundle to purchase: First, you can click on each Voucher Bundle to view the vouchers details, including contents, promotion forms, promoted items, items used for promotions, items value, etc. to choose a suitable Voucher Bundle. Then, you can select the quantity of Voucher Bundles (one or more) that you would like to buy and choose one of the following options: 
  • “For myself”: The Mobile Application will automatically fill in your information based on what you provided when agree to use our service under this Terms of Use; or 
  •  “For other”: you will be requested to provide information of the receiver, including full name, address, etc. 
  1. Review order and confirm: Details of the Voucher Bundle, receiver and the total payment will be displayed for your review and confirmation. You can modify these information by click on “Return” to return to step (4) right above and update the information. When finish checking, please click on “Next” to proceed to step (6) right below. 
  1. Select payment method: You can choose one of the payment methods including Starbucks Card registered into your account, credit/debit card, or e-wallet via payment portal provided by our payment service partners. 
  1. Review and confirm payment information: Details on the total payment and payment method will be displayed for your review and confirmation. You can modify this information by click on “Return” to return to step (6) right above and update the information. When finish checking, please click on “Next” to proceed to payment and complete your order. A confirmation of successful purchase of Voucher Bundle will be displayed upon the completion of payment via the Mobile Application. 

Please note that, we will not issue invoices for purchase/order of Voucher Bundle on the Mobile Application. However, when using voucher in a Voucher Bundle to purchase items at Starbucks stores, you can request us to issue invoice for such purchase. In addition, upon completion of a payment and receipt of a successful Voucher Bundle purchase, you cannot cancel the order and request refund in any manner. 

  1. Receive, activate and check the Voucher Bundle(s): 

Successfully purchased Voucher Bundle(s) and respective vouchers can be received and activated for use in one (1) of the two (2) following manners: 

  • Via email 

Step 1: You will receive one (1) notification email about your purchase or receipt of Voucher Bundle within twenty-four (24) hours upon completion of your purchase on the Mobile Application. Please click “Redeem Now” to redeem relevant vouchers in the purchased Voucher Bundle. If you do not receive this confirmation email within the mentioned time period, please contact our Starbucks Rewards™ Customer Care Center so that we can assist you in a timely manner; 

Step 2: Provide the email address for receiving notification at step (1) for confirmation; 

Step 3: Log in your account or register a new account for log in on the Mobile Application using the email address for receiving notification in step (1); 

Step 4: After logging in/registering the account, the Mobile Application will display one (1) automatic notification on the Voucher Bundle(s) you received. Then, please click “Enable” to activate such Voucher Bundle(s). Upon successful activation, relevant Voucher Bundle(s) will be automatically added to your Starbucks Rewards™ account. 

  • Via Mobile Application 

Step 1: Log in your account or register a new account for log in to the Mobile Application; 

Step 2: Click on “Shop” from the menu; 

Step 3: Click on “Starbucks Voucher Bundle”, continue to click on “Gift History”; 

Step 4: Click “Received”; 

Step 5: Click on the Voucher Bundle you received then click “Redeem” to activate such Voucher Bundle(s); 

Step 6: Upon successful activation, the Mobile Application will display one (1) automatic notification on the Voucher Bundle(s) you activated. Please continue to click “Activate” to add relevant vouchers to your Starbucks Rewards™ account. 

Upon successful activation, you can review details of the Voucher Bundle(s) you purchased or received. In particular, you can review the prices and quantity of Voucher Bundle you purchased in “Transaction History” section, and review receiver information and status of purchased Voucher Bundle in “Purchased” section in “Starbucks Voucher Bundle” section. 

Notes: 

- A Voucher Bundle is valid for redeem within thirty (30) days upon completion of its purchasing/sending. After this redeem period, the failure of a Voucher Bundle receiver (purchaser or recipient) to activate the same will be deemed a refusal of their right to receive such Voucher Bundle. In that case, vouchers in such Voucher Bundle will be automatically returned to the Starbucks Rewards account of the Voucher Bundle purchaser. 

- If receiver of Voucher Bundle (purchaser or recipient) does not get a notification, or other similar confirmation method for activating and using the vouchers in Voucher Bundle due to purchaser’s false (including but not limited to providing wrong information of Voucher Bundle receiver), then the status of such Voucher Bundle is still recorded as successfully purchased on Mobile Application. In this case, you agree and acknowledge that we will not be liable to you in any way, and that the mentioned 30-day period for Voucher Bundle redeem is reserved and still applied under this Terms of Use. 

- However, in this case, you can still contact our Starbucks Rewards™ Customer Care Center to request assistance. Subject to the information and evidence you provide, we will consider and settle your request on a case-by-case basis, in our sole discretion which we deem reasonable and appropriate with this Terms of Use. 

- For avoidance of doubt, only you shall be responsible for the legitimate, accuracy, sufficiency and up-to-date of the Voucher Bundle receiver’s information that you provide us in accordance with this Terms of Use. After your order has been confirmed, you will not be able to modify information of the receiver. Please carefully check the receiver information before proceeding to confirmation and payment. 

  1. MISCELLANEOUS

There is no membership fee associated with Starbucks Rewards™ Program. You can register your Starbucks Rewards™ account online on the Mobile Application to join Starbucks Rewards™ Program with one (1) E-Card with a value of VND0 added to your account once your account registration is successful. However, in order to use the O&PU feature, the SBD feature, and/or the Voucher Bundle feature you must have an activated Starbucks Card with loaded amount sufficient to pay for your purchase in your account. You must load at least VND100,000 for activating your plastic Starbucks Card at Starbucks stores. Stars accumulated under the program have no cash value. 

Starbucks may introduce promotion programs relating to Starbucks Rewards™ Program whereby these Terms of Use may be varied as applicable to such programs. 

The Starbucks Rewards™ Program shall be will continue until prior notice of its termination which will be announced at the Starbucks stores in Vietnam, on our Websites and Mobile Application after Starbucks has completed the notification procedure with competent authority. Accordingly, your Starbucks Rewards™ account and all your registered Starbucks Cards shall expire on termination date of the Starbucks Rewards™ Program, so that all accumulated Stars in your account are void on that termination date without any Starbucks’ responsibility to you. Under this circumstance, you will be notified to receive/redeem the balance of all your registered Starbucks Cards within the specified period which will be notified specifically to you. 

  1. DELETE YOUR ACCOUNT

You may request to delete your Starbucks Rewards™ account at any time through the account deletion process provided at https://card.starbucks.vn or Mobile Application. Please note that: (a) All account deletion requests are final and cannot be changed once processed; and (b) once your account is deleted, all information and benefits related to your deleted account will be inaccessible and unrecoverable, including your account history, Starbucks Card balances, Stars and any other rewards or benefits. 

Unless otherwise required by applicable law, Starbucks will not accept or issue any exchanges or refunds for goods or services purchased. In case of any refunds, Starbucks reserves the right to deduct, at its sole discretion, benefits, Stars earned, including Promotional Stars, if any, in respect of your purchase of the refunded goods or services. 

If your Starbucks Card is lost, stolen, or destroyed, you may lose the Starbucks Card balance. However, in case of member’s Starbucks Rewards™ Program, you may protect the Star balance on your Starbucks Rewards™ account and the Balance of such Starbucks Card if lost, stolen or destroyed by notifying it at https://card.starbucks.vn or Mobile Application or calling to our Starbucks Rewards™ Customer Care Center at (028) 7306 7676, and confirming your instruction. In case of having only one registered Starbucks Cards, a request for a replacement Card can be sent to us, accordingly, all Balance of the lost/stolen/destroyed Starbucks Card can be transferred to the alternative Card and you can continue to redeem the unused Rewards within their prescribed validity period by using such alternative Card, otherwise, the Balance of the lost/stolen/destroyed Starbucks Card can be transferred to the others of yours. 

Your Stars, Rewards, registered Starbucks Card(s), and your account under Starbucks Rewards™ Program are personal to you and may not be sold, transferred or assigned to, or shared with family, friends or others, or used by you for any commercial purpose. You are required to use your email address for registration of your Starbucks Rewards™ account that is personal to you, and each your email address can be used for registering only one (1) Starbucks Rewards™ account. 

Without notice to you, Starbucks also reserves the right to “unregister” your Starbucks Rewards™ account for any Starbucks Card which has expired or has been inactivated. In the event that your Starbucks Rewards™ account or Starbucks Card is unregistered or rendered inactive, then all accumulated Stars in your account are void. 

If Starbucks determines that you have violated any term of these Terms of Use and terms incorporated by reference, or one your email address is used for registration of more than one (1) Starbucks Rewards™ account, or that the use of your Starbucks Rewards™ account is unauthorized, deceptive, fraudulent or otherwise unlawful, Starbucks will discuss such violations with you and propose available remedial measures within a reasonable period. If Starbucks does not receive your response and/or you refuse or fail to implement the proposed remedial measures, Starbucks reserves the right to suspend any registered Starbucks Card and/or terminate your Starbucks Rewards™ account and/or your participation in the Starbucks Rewards™ Program. In the event that your participation into Starbucks Rewards™ Program is terminated, then all accumulated Stars in your account are void, and all your registered Starbucks Cards balance shall become revenue of Starbucks without any Starbucks’ responsibility for the Starbucks Card holder. 

All claims or disputes arising out of or in relation to these Terms of Use or the Starbucks Rewards™ Program shall be resolved in accordance with applicable laws in Vietnam. 

This Policy takes effect as of the date indicated at the top of this website. If you have any inquiries related to Starbucks Rewards™ Program, please contact Viet Idea Food & Beverages Company Limited by postal mail at Level 14, Phuong Long 2 Building, 16 Nguyen Truong To, Xom Chieu Ward, Ho Chi Minh City or via our Starbucks Rewards™ Customer Care Center at (028)7306 7676. Please note that the working hours of the Starbucks Rewards™ Customer Care Center are Monday - Friday (8:30 am - 5:00 pm) and Saturday (8:30am - 12pm).